Refund policy
Return & Refund Policy
Last updated: August 18, 2026
Thank you for shopping at our store. We want you to be happy with your purchase. If you are not satisfied with your order, please review the policy below.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, and accessories.
- Proof of purchase or order details may be required.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Send us your order number and clear photos/videos of the product so we can review the issue and provide an appropriate solution.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund is approved.
Approved refunds will be processed through the original payment method where possible. The time it takes for the refund to appear may depend on your payment provider or bank.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Used or damaged products caused by the customer
- Products without original packaging
- Personalized or customized products
- Products marked as final sale
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will determine the appropriate shipping solution.
For returns due to a change of mind or ordering the wrong product, return shipping costs may be the customer's responsibility.
Exchanges
If you want to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability.
How to Request a Return
To request a return or refund, contact us through the contact information provided on our Shopify store. Include your order number, reason for the return, and photos/videos if applicable.
We reserve the right to refuse a return or refund if the product does not meet the conditions of this policy.